A man is standing in front of a Schmid AG company car, holding his required material ready.
A man is standing in front of a Schmid AG company car, holding his required material ready.
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Customer service

We offer comprehensive services for the optimum operation of your heating system. With a seamless service network, exceptionally high spare parts availability and other innovations, we also succeed in setting new standards in after-sales time and again.

Service at the highest level

Wood heating systems require regular maintenance. With a professional service, the operational safety as well as the operating costs of a plant can be positively influenced. We have a nationwide service network that is available and in operation 24 hours a day / 365 days a year. Whether directly on site or via remote access - it is our highest concern to ensure an efficient and trouble-free operation of the plants. In addition to our standard service packages, we also offer remote maintenance packages, heating renovations and third-party system services (e.g. KÖB etc.).

Head office Switzerland, Eschlikon
+41 (0)71 973 73 75

Service Center Germany, Filderstadt
+49 (0)711 70956-0
info@schmid-energy.en

Service Center Austria, Lieboch
+43 (0)3136 61580-50
service@schmid-energy.at

Service Center Austria, Wolfurt
+43 (0)5574 93089-0
info.wolfurt@schmid-energy.fr

Service Center France, Pulversheim
+33 (0)3 89 28 50 82
info@schmid-energy.fr

Service Center Poland, Elblag
info@schmid-energy.pl

 

Service packages for wood heaters up to 260 kW

These packages are valid for all wood heating systems:
such as Easytronic / Zyklotronic / Novatronic / Hapero / RTB / UTSD / UTSL etc.

Classic package

  • Annual revision
  • Small and cleaning material
  • Annual emission maintenance
  • Troubleshooting
  • 24h on-call service
  • Spare and wear parts

Comfort package

  • Annual revision
  • Small and cleaning material
  • Annual emission maintenance
  • Troubleshooting
  • 24h on-call service
  • Spare and wear parts

Premium package

  • Annual revision
  • Small and cleaning material
  • Annual emission maintenance
  • Troubleshooting
  • 24h on-call service
  • Spare and wear parts

All inclusive package

  • Annual revision
  • Small and cleaning material
  • Annual emission maintenance
  • Troubleshooting
  • 24h on-call service
  • Spare and wear parts

Service packages for wood heating systems from 260 kW

These packages are valid for all wood heating systems:
such as UTSR / UTSK / UTSP and UTSW etc.

Classic package

  • Annual revision
  • Small and cleaning material
  • Annual emission maintenance

Comfort package

  • Annual revision
  • Small and cleaning material
  • Annual emission maintenance

All Inclusive Package

  • Travel flat rate
  • Labor repair
  • Leakage check
  • Two - year - control
  • Workload Check
  • Cost of materials Repair

    Service registration

    Man operates control PersonalTouch visio on digital display on an electronic control cabinet to operate the wood heating system.

    Training

    As a customer-oriented company, Schmid offers practical in-house and on-site training. Our training offers can of course be adapted to individual needs. For example, in addition to a detailed explanation of the function and maintenance of the various plant components, an operator training course also includes in-depth knowledge of the control system, process engineering, and information and measures for troubleshooting.

    To the training overview

    Our services in detail

    Below you will find an overview of our services.

    Commissioning & readjustments

    We commission your new plant and set it up optimally. Your personnel will receive instruction on how to operate the plant. Readjustments of the plant after commissioning can be accompanied for some time.

    Troubleshooting and repair

    On site and throughout the entire product life cycle.
    We won't let you down! Our service technicians are available around the clock, 365 days a year, to keep downtime to a minimum! During office hours you can reach us via the respective hotline at your responsible location. Outside office hours our 24h on-call service is always there for you. Thanks to high and long-standing spare parts availability, we guarantee fast response times and short downtimes. In addition, we offer you tailor-made spare parts packages to further increase system availability. We would be pleased to schedule an overhaul for you at an early stage and thus also guarantee the implementation and availability of our service technicians. Contact us immediately for a non-binding offer! From our offer you have the possibility to choose between two different service levels:

    Inspection Precise inspection of the individual plant components such as firing system, transport system, silo discharge, silo distributor, loading and unloading conveyors, silo lid, chipper, industrial extractor, container lift as well as safety equipment

    Your benefit
    - implementation outside the heating period - therefore fewer unplanned interruptions of operation for you!
    - Early detection of defects and possible malfunctions for safe heating operation!

    Revision & emission maintenance Here, too, our service staff inspect all plant components and additionally adjust the plant with regard to combustion quality, low emissions and optimum efficiency.

    - Longer service life thanks to optimum control behavior and efficiency of the plant.
    - Emission maintenance for compliance with the limit values according to the Swiss Federal Ordinance on Air Pollution Control.
    - Accompaniment of the official measurement by our competent employees

    We would be pleased to help you understand your plant and control system even better in the course of a training course. You will receive input on the interrelationships of the most important influences and the process of wood combustion. Our training courses are customized to your needs and include, among other things, points such as the control, or maintenance and servicing to achieve a trouble-free and long life. Our target audience includes plant planners, plant supervisors and chimney sweeps, or generally interested parties such as technical courses.