Professionals in after sales - to your advantage
Our customer service - preserving your investment
Heating systems from Schmid are intelligent, sustainable and reliable. Regular maintenance and professional service are the most important measures to positively influence the operational reliability and operating costs of a system. Well-instructed and motivated system operators are essential for high efficiency with maximum effectiveness and low emissions. The resulting gentle operation significantly increases the service life of a system.
The services provided by Schmid Customer Service also make it possible to plan costs and reduce system failures and expensive consequential damage. We will work with you to determine the right service package with the scope of maintenance and intervals to suit your needs.
The varied and exciting tasks of our After Sales team
Commissioning - a combustion plant is started
A carefully trained commissioning engineer checks all installations, configurations and parameters to ensure a smooth start of your system. Then, in collaboration with our technical support team, all systems are optimized to ensure efficient and effective operation.
Owners, system operators and employees are carefully introduced to the functions and operation of the system at combustion plant . This structured process is the cornerstone for professional, safe and efficient operation of the system.
Ensuring efficient operation with specialist knowledge - training from Schmid
Our practice-oriented training courses are not just reserved for our employees. It is very important to us to impart knowledge and skills to owners, installers and system operators so that they can operate and maintain the system optimally. The training courses are designed to meet these specific requirements and
and include both theoretical and practical elements. The aim is to ensure that minor problems can be solved independently and that the system can be used sustainably.
Competent chimney sweeps meet the legal requirements and have satisfied customers
Chimney sweeps are confronted with a variety of modern heating and combustion systems and are an important key to ensuring low-emission and therefore environmentally friendly operation. It therefore makes sense for a team of Schmid energy solutions specialists to provide practical training for chimney sweeps on the products and operationally relevant features as well as their control and regulation in order to ensure efficiency and safety during maintenance and cleaning.
Maintenance and inspection for performance and safety
Maintaining the performance and safe and reliable operation of a system requires it to be in perfect condition. Maintenance and inspection by a Schmid technician helps to achieve precisely this goal. Malfunctions in heating operation and potential problems can be identified at an early stage and consequential damage and unplanned downtime can be avoided.
Extend performance and service life with maintenance service - choose a customized maintenance plan now.
Plannable costs
Regular maintenance also makes it easier to plan costs and future investments. Our team deals with the peculiarities of our systems on a daily basis and can therefore optimally assess the wear and tear and expected service life of spare and wear parts. Based on this experience, we are in a position to make a competent recommendation regarding preventive measures.
Prepared for many eventualities
With our spare parts warehouses strategically located along the A1 highway and qualified supply partners, we are prepared for all eventualities. In this way, we ensure that even unforeseen breakdowns are rectified as quickly as possible and that the supply of heat to our customers' premises is not interrupted.
Hotline - After Sales telephone support
Our support team is very familiar with the specific requirements of our furnaces and is therefore able to provide reliable troubleshooting support. Our supporters are often able to discuss and resolve faults over the phone, hand in hand with our customers.
Use of Telemaintenance for system and operational optimization
Our experts have the option of using a real-time secure remote connection to access the system or the system operating data stored on an internal high-security server for analysis. Remote maintenance technology makes it possible to provide advice or directly optimize operations. Faults can also often be rectified quickly and efficiently. Based on the stored operating data, we are able to carry out various analyses in order to develop measures to optimize the operating behaviour of the respective system. Technological advances, individual requirements and the goals of heat production or the customer are taken into account. Optimization measures reduce costs, save fuel, increase the production of thermal energy and have a positive effect on the environment and the service life of your system.
Emission maintenance to protect our environment
Thanks to our precise and reliable emissions maintenance, you can be confident that compliance with all relevant requirements and regional regulations is ensured. Should action be required, our support team will be happy to help you find a solution and optimize your system if necessary.
Warranty extension - long-term protection
Our extended warranty covers the cost of spare parts as well as the necessary travel and labor expenses. This allows you to look to the future of your system with peace of mind.
State-of-the-art technology - control and system retrofit
We are happy to support our customers in bringing their existing system up to the latest state of the art with a retrofit. By replacing outdated components and integrating modern control systems or assemblies with additional functions, the efficiency, reliability and flexibility of the system are increased. A retrofit can be a cost-effective alternative to a new purchase and significantly extends the service life of a system. Our development team works daily on individual retrofit solutions for KÖB and Schmid furnaces that are precisely tailored to the needs of our customers.
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Opening of our branch in Toronto
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Schmid with new sales partner in Finland
Cooperation with Termode Oy On Wednesday, November 1, 2023, Schmid AG, energy solutions signed a cooperation agreement with Termode Oy. With immediate effect, Termode Oy will distribute and install Schmid boilers in the Finnish market. Termode Oy has decades of experience in the energy sector.
